![]() ![]() Make sure your phone has the correct internet settings.This Sony Mobile support page suggests removing your protective phone case, as it may be interfering with the connection.You can turn Wi-Fi off and on again by going to Settings > Wi-Fi and tapping the slider.This has been known to help a couple of people in the thread linked above. Some lose their connection despite being within range of their router, while others have a constant connection but are notified that they’re currently offline. #Sony xz premium BluetoothLike the Bluetooth issue above, Xperia XZ Premium owners have also been losing their Wi-Fi connections. Problem: Constantly losing Wi-Fi connection To unpair a Bluetooth accessory, go to Settings > Bluetooth > Paired devices, tap the gear icon next to the devices you’re connected to, and tap Forget.Turn Bluetooth off and on by going to Settings > Bluetooth and tapping the slider.Restart your phone and try Bluetooth again.There are a few options and steps that worked for other people, and may work for you. Like other smartphones, the Xperia XZ Premium can have issues with Bluetooth mostly issues involving people being unable to connect their phones to Bluetooth accessories. You may be entitled to receive a replacement phone. Reach out to Sony Mobile support, as it may be a hardware issue you’re unable to deal with. #Sony xz premium installAlternatively, you can install the Xperia Companion program for PC, and use it to backup, restore, update, and repair your phone. ![]()
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